Monitoring IT systems consists of supervising and managing the various equipment and computer systems installed within a company.
IT professionals can offer their clients a complementary IT monitoring service with which they can establish an inventory of IT infrastructures and offer their clients the guarantee that their IT system will run smoothly by anticipating system failures or breakdowns.
There are several reasons why IT service providers should use a monitoring solution:
- Identify problems: a monitoring solution allows systems and applications to be monitored in real-time, which makes it possible to quickly identify potential problems. This allows for quick action to resolve issues before they cause business disruptions.
- Improving availability: a remote monitoring and management solution makes it possible to identify problems before they cause a complete failure of the information system. This reduces downtime and improves system and application availability.
- Improving performance: The RMM makes it possible to monitor the performance of systems and applications, which helps identify bottlenecks and performance issues. This optimizes performance to ensure optimal operation.
- Prevent attacks: a monitoring solution makes it possible to detect intrusion attempts and malicious activities before they cause damage. This helps prevent attacks and takes security measures to protect corporate data.
- Improving compliance: The RMM makes it possible to track activities and data, which facilitates compliance with regulations and security standards.
In short, the use of an RMM solution is essential for businesses, as it makes it possible ensure the proper running of systems, improve availability and performance, prevent attacks, and to comply with security standards.
How to properly monitor an IT system?
There are several points to respect to guarantee clients proper management and monitoring of the IT system via RMM software:
- Establishing a complete inventory: start by drawing up a list of all the equipment and software installed in the IT system. This will allow you to know what you need to monitor and to better understand the configurations and interactions of the various elements.
- Implement proactive monitoring: Use RMM to monitor the performance of equipment and applications. This monitoring tool can alert you when a problem occurs, before it becomes critical.
- Establishing safety policies: Define security policies to protect data and IT equipment. Policies should include practices such as creating regular backups (link to the backup page), updating software and operating systems, and configuring firewalls and antivirus or EDR (link to the cybersecurity offer page).
- Conduct regular audits: Conduct regular audits of computer equipment to detect vulnerabilities and security breaches. Audits should be carried out by an independent person or team to ensure an objective assessment.
- Train users: Ensure users are aware of security policies and best practices for using equipment and applications safely and effectively. Training must be regular to take into account technological developments and security threats.
