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Ecostaff: call center/reception outsourcing

Your secure telephone switchboard connected to your document drafting software.
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Discover the benefits of Ecostaff

Optimize your client relations

Outsourcing ensures that calls are handled quickly, therefore reducing the waiting time for your clients. In addition, we manage a high volume of calls during peak activity, thus ensuring service continuity. By receiving calls that are always courteous and efficient, you strengthen your image and improve the relationship with your clients.

Improve your employees' well-being

Call management can be stressful, especially when added to your employees' other responsibilities. By outsourcing this task, you ease your teams of this burden and allow them to focus on tasks with higher added value. In addition, by avoiding frequent interruptions due to calls, the work environment becomes quieter and more conducive to concentration, thus contributing to the team's overall well-being.

Save money

Outsource your phone answering services to reduce your in-house costs (hiring, training, equipment). Expenses are kept under control, even when business fluctuates.

Personalize your call handling

Tailor your phone answering service to suit your needs and peaks in activity, for better call volume management. Our service guarantees availability even on Saturday mornings.

Key features of our outsourced secretariat solution

Improving the client experience.

Phone call management

Your notary's office is available even during busy periods, ensuring that your outsourced customer service is always ready to listen.

  • Up to 5 dedicated operators.
  • Time slot selection.
  • Phone operator available (vacations).
  • Management of high call volumes.

Personalized service

Your notary's office outsourced call reception is handled under the same conditions as your in-house call management.

  • Identification of incoming calls.
  • Compliance with your office guidelines.
  • Our operators have full visibility of your schedule.
  • Call transfer to the desired recipient.

Real-time monitoring

Full and real-time call visibility allows you to monitor the incoming call volume.

  • Receive messages.
  • Email or SMS transmission to the office.
  • Call logging.
  • Call statistics consultation.

Manage your study with the TEA application

Your external phone reception statistics are at your fingertips, so you can better monitor the performance of your outsourced secretarial services.

  • Mobile-accessible application.
  • Manage your incoming calls.
  • Reduce waiting time for your customers.
  • Track telephone call statistics.

Learn how Ecostaff can help you never miss a call

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