Improve the quality of customer service by freeing yourself from ansering the telephone and secreterial tasks.
The telephone is the emergency channel, of synchronous exchange, which an email cannot replace. Most of the time, if your clients contact you through this channel, it's because their request is urgent and requires a quick response.
In such cases, it is important to be “present”, because with your voice, more than in writing, you can listen, explain and reassure.
In this way, you build a lasting relationship of trust with them.
Total or partial outsourcing of your secretariat frees you from a time-consuming task. Extend your hours of availability, outside of your opening hours, and make up for absences.
Outsourcing all or part of your secretarial services, frees you from time-consuming tasks. Extend opening hours for an optimal reception service by outsourcing part of your telephone reception to enable your clients to contact you outside of their own working hours.
Being able to leave a message with a professional rather than on an answering machine, with the certainty that the recipient will be aware of it, is a valuable and high-quality service.
Depending on your needs and those of your clients, on a global or ad hoc basis, a few days a month to make up for the absence of a switchboard operator, or a few hours a day to extend your availability, outsourcing your switchboard allows you to respond flexibly to your client's growing demand for support.
