Optimize telephone reception and my customer relationship

The diversity that characterizes your clients means adapting your communication methods to their habits: by email, telephone, video or instant messaging, via your website, in your office or even on your social networks.

As you can see, it is essential to offer omnichannel communication as this:

• Demonstrates the firm's accessibility
• Shows your ability to use current digital tools
• Sets the stage for synchronous and fluid exchanges with your customers
• Promotes mutual discovery and personalized needs management.

In addition to using a variety of tools, there way in which you address your clients and prospects is also important. The quality of your welcome is a showcase for your office, appreciated for its availability and responsiveness.

These are the qualities that enable firms to build lasting relationships of trust with their clients, relationships that are built step by step.

Improve telephone reception management

The telephone switchboard remains your clients' preferred point of entry.

However, between managing agendas, making appointments, answering calls and emails, typing and standardizing correspondence, the workload is sometimes too heavy for your secretariat's human and technical resources.

Holiday and illness leaves are unavoidable events in your firm's reception planning. Employees, who are also inundated by calls, often see their days cut short. Planning replacement solutions can relieve your teams and allow them to concentrate on their core business.

By offering your clients a broader range of services, more compatible with their own professional constraints, you can improve the quality of your service.