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Ecostaff: outsourcing your Court Enforcement Officer firm's call center

Ecostaff, a specialist in secretarial services for legal professionals, assists firms in the deployment of personalized and remote telephone support.
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Our services' key benefits

Optimizing firm productivity

Your employees can focus on tasks with higher added value without being constantly interrupted by the telephone.

Client relations' improvement within the firm

Your clients' calls are answered regardless of incoming call traffic. You no longer miss any calls, which improves client satisfaction and helps to develop your business.

Manage firm activity

You have a complete overview of your telephone switchboard: call log, communication report, and waiting time. Essential data that allows you to draw up analyses on your firm's telephone reception.

Telephone reception for court enforcement officer firms

Benefit from a personalized telephone reception. Our employees are trained and are aware of the legal vocabulary related to your job as a court enforcement officer.

Tailor-made implementation

Stay in control of the firm's telephone reception thanks to the customizable options.

  • An outsourced standard on a daily basis from Monday to Friday from 8 am to 8 pm
  • An outsourced overflow standard (in case of non-response or absence)
  • An outsourced standard when the standard is closed

contrôle sur l'accueil téléphonique de l’étude

Detailed and personalized message relaying

Secretaries adapt completely to the firm's operations:

  • Your clients' calls are detailed by email or direct message in accordance with the instructions established together.
  • According to the specifications that have been defined, the employee transfers the call to the case manager.
  • The teams also manage exceptions for transfers on mobile or direct lines.

A team of collaborators dedicated to your firm

When the telephone reception with our services is set up, a team of 4 to 5 secretaries is made available to the firm. In this way, your clients and your employees benefit from the same contacts to create a unique link.

Find out how Septeo can help you with your firm's telephone reception

All features

A telephone switchboard adapted to the needs of court enforcement officer firms.

  • Personalized welcome (message and music on hold)
  • Instructions book
  • Expanded time range
  • Message taking
  • Instant transfer by email or SMS
  • Dashboard of your switchboard (call log, waiting time, etc.)

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Testimonials

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Contact us

Request your tailor-made quote.