Welcoming visitors, managing appointments, typing dictated letters... Whether it's on the phone or in person, your secretariat is the client's first contact with your firm.
Your firm's secretariat and reception is its logistical platform, its hub, through which communications, visitors, clients, candidates for recruitment, etc., must pass. It must be accessible, welcoming, and efficient and convey your firm's image to those it deals with, whether on the phone or in person. The resources that structure it and allow it to function are technological but above all human. Naturally, human resources are subject to unavailability, foreseeable or not: vacations, illness, various impediments, or, more prosaically, the firm's opening hours, which cannot be extended indefinitely.
At the same time, your field of practice may involve seasonal variations (closing accounts or IFU campaigns, for example) and peaks of activity that require adding qualified and immediately operational staff. Without training or integration (or reduced to their bare essentials), these “new recruits” must be able to understand the purpose of telephone calls, emails or messages and pass them on to the right person, potentially outside the firm's normal business hours, or to type acts or letters dictated by following precise and specific instructions for each structure.
Intelligent secretarial outsourcing begins with choosing a provider that provides lawyers with experts in the operation of law firms.
Septeo's telephone switchboard outsourcing service is very flexible and offers three ways of taking calls to meet all needs:
Yes. The introduction, greeting, and transmission mode can all be customized.
That depends on the formula subscribed to but the deadlines range from the same day, within 4 hours for the most urgent transcripts, and up to 3 days for the least hurried tasks.
Users of the Septeo Lawyers software can delegate administrative tasks such as creating files, filing emails and incoming attachments...
