Discover how the advanced functions of a PMS (Property Management System), a CRS (Central Reservation System), a hotel CRM, or an RMS (Revenue Management System) can simplify the daily tasks of a hotel, restaurant or wellness center:
- Reservation management: Automation of the online booking process, including real-time availability, instant confirmation and cancellation management.
- Planning management: Optimize the occupancy of your establishment and your staff, infrastructure and equipment, for an establishment or a group of establishments.
- Check-in and Check-out: Integration of systems to facilitate check-in and check-out (early check-in and early check-out, auto-check-in) or digitalization of reception and check-in and check-out to improve and offer a new customer experience, enhance cross-selling, increase staff productivity and the profitability of your establishment.
- Invoicing and payments: Automate secure payments and invoicing for your clients, whether for leisure or business purposes, individual or group, throughout the client's booking process, before and during their stay. Automate and facilitate remote and in-person payments online at the front desk, bar, spa or restaurant. You can also free your accounting staff to take on large volumes of electronic transactions from all your revenue sources, while drastically reducing data entry errors.
- Stock and supplies management: Automated control of restaurant stocks, but also of hotel products and supplies (amenities and room items), automatic removal of stocks of products linked to packages or menus, replenishment alerts.
- Tariff management and promotional offers: Implement dynamic pricing thanks to tariff blocks, pricing rules or revenue management strategies. It offers the most appropriate rate in real-time, taking into account internal factors of your establishment (occupancy rate, increase in occupancy, type of clientele, promotional offer, etc.) and contextual factors (nearby events, commercial pressure from competitors, weather, etc.).
- Communicate with your customers: Automated sending of booking or cancellation confirmations, payment or payment due date, pre-arrival reminders, satisfaction questionnaires during the stay or at departure, pre-accommodation questionnaires, as well as segmented and personalized sending to build customer loyalty in your hotel, campsite, accommodation, resort or spa.
- Management of staff routines and tasks: Automatic assignment of tasks to staff and real-time monitoring for greater operational efficiency: cleaning of rooms, inventory appointments upon check-out, verification of a technical or maintenance problem, etc.
- Reporting and analysis: Automatic generation of reports on facility performance, occupancy rates, revenue generated by room category and accommodation, margin and profitability levels, and market trends. Our Business Intelligence services help you to manage the well-being of your staff and the performance of your facility or group by providing valuable support for day-to-day operational and strategic decision-making.
- Integration with other systems: Integration with third-party systems, such as revenue management systems, security systems and point-of-sale (POS) management systems.
Mobile application for personnel
The dedicated mobile application allows personnel to carry out all their daily routines in the plant or in the field, even when away from the reception desk. Your entire establishment is connected to the PMS. Thanks to this application, your staff will be able to check the priorities of the rooms to be cleaned, make appointments to check stays at the departure of the campsite or consult a customer's reservation.
This flexibility improves staff responsiveness and allows for quick resolution of customer issues or requests, contributing to a positive customer experience.
Automation of systematic operations
Automation of the most recurring operations is another key advantage offered by the PMS. By automating customer communication, banking transactions, reporting and other recurring tasks, the software reduces the administrative burden and saves time to focus on more value-added activities. In addition, this automation ensures process consistency and reduces the risk of human error.
Automated pre-entry questionnaires and satisfaction surveys
In the customer booking process, there are key and strategic moments in building a good customer relationship and creating value. Automatically sending the pre-arrival questionnaire to the store means you can start building the customer's experience with your brand and your store before they even check in. It's also the ideal time to:
- Collect information about your customers' habits and interests, get to know the customer better and offer them a personalized arrival experience.
- Anticipate their needs in relation to your services and thus boost your cross-selling and RevPar/TrevPar.
- Streamline check-in and check-out processes.
